Who you pay
You pay the agreed transport fare directly to your rider, using cash, MTN MoMo or another method you both accept. The rider keeps 100% of the agreed fare. No service fee or commission is added to the fare.
How the recommended fare is worked out
Before you request a ride, the app shows a recommended fare based on the road distance. The standard tariff has these parts:
- Minimum fare: 500 RWF, which covers the first 2 km.
- After 2 km: 160 RWF for each additional kilometre.
- Long pickup: between 0 and 150 RWF when the rider has a long way to reach you.
- Rounding: the fare is rounded to the nearest 50 RWF.
The fare you see in the app
The recommended fare can be adjusted for conditions such as time of day or destination. The app always shows you the recommended fare before you request. The Rates screen in the app shows the current standard rates.
Your offer
You can offer a fare from about 50% below to about 50% above the recommended fare, in steps of 50 RWF. When a rider accepts, the agreed fare is locked.
Waiting time
When the rider confirms arrival within 100 metres of your pickup point, you are notified. The first 3 minutes of waiting are free. After that, each started minute adds 35 RWF to the agreed fare. The countdown and the charge are visible on both phones.
What a Ride Token is
FataMoto's own charge is the Ride Token. You buy tokens in the app with MTN MoMo. A token pays for FataMoto's matching, tracking and safety service. It does not pay the rider's fare. A customer and a rider must each have at least one available token for a ride to be matched, and a token is used according to the completion and cancellation rules in the app. The current token price is shown in the app.
Cancelling a ride
Cancellation is free before a rider accepts. The full cancellation rules are in the Terms and Conditions, and the app shows any cancellation fee before you confirm.