1. Independent rider relationship
FataMoto provides access to ride-matching technology. Riders remain responsible for their transport operations, legal obligations, motorcycle, permits, taxes, insurance, decisions, and conduct. Platform access does not by itself create employment, partnership, or agency.
2. Approval requirements
- Maintain a valid identity document, driving permit, motorcycle and required vehicle documents.
- Keep rider, emergency contact, vehicle, payment, and phone details accurate.
- Complete verification and any lawful re-verification request.
- Use only the approved rider account and motorcycle unless FataMoto has approved a change.
3. Tokens and going online
A rider needs at least one available ride token to go online. New approved riders may receive ten promotional tokens. One token may be reserved when a ride is accepted and consumed when the ride reaches the applicable completed outcome. Gifted or promotional tokens have no cash value.
4. Pickup and ride workflow
- Travel to the customer’s confirmed pickup point after accepting.
- Mark arrival only from within the proximity allowed by the app.
- Notify the customer of arrival and observe the free waiting period shown in the app.
- Start the ride only after meeting the customer and confirming the journey.
- Follow applicable routes and complete the ride only at the actual destination.
5. Rider conduct and safety
- Follow traffic laws and safe-riding practices, including lawful helmet requirements.
- Treat customers fairly and never harass, threaten, discriminate, or solicit unlawful activity.
- Do not use false location, share accounts, create fake rides, or manipulate fares, tokens, ratings, or payments.
- Report safety events, disputes, accidents, and lost property promptly.
6. Fares and payment
The customer pays the agreed ride fare directly to the rider using an accepted method. Riders must not charge unauthorized fees. Token payments are separate platform-access payments and are not the customer’s ride fare.
7. Monitoring and account action
FataMoto may use ride and location events, support reports, verification status, complaints, and fraud signals to operate and protect the platform. Access may be limited or suspended for expired documents, unsafe conduct, fraud, repeated service failures, or legal requirements, with review processes where appropriate.
8. Changes and contact
We may update this agreement and will give appropriate notice of material changes. For account and ride help, use in-app support or email [email protected]. For agreement questions, email [email protected]. Last updated: 1 September 2026.