1. Scope and collection
This policy applies to FataMoto customers, rider applicants, riders, website visitors, and support contacts. We receive information directly from you, from your device when you use an enabled feature, and from records created while providing a ride or payment service.
2. Information we collect
- Customer account information: name, phone number, optional email and profile picture, terms acceptance, and sign-up or login verification records.
- Location and rides: precise location when permitted, pickup and destination details, saved places, route and active-ride updates, ride status and times, fare, payment method, cancellations, ratings, and reports.
- Payments and Ride Tokens: balance and transaction records, payment provider, verified MoMo number, amount, status, and provider reference.
- Information you submit: trusted-contact details, support messages, preferences, and other content you choose to send us.
- App and notifications: app-installation identifier, platform, app version, push token, notification preference, and last contact time.
- Rider applicants only: national ID, driving permit, motorcycle and registration details, verification documents, selfie, and emergency-contact details.
3. How we use information
- Create, verify, and protect accounts.
- Match and manage rides, routes, pickup, payments, and safety features.
- Provide support and service notifications.
- Maintain required records, prevent misuse and fraud, comply with law, and improve reliability.
4. Location
We use foreground location for pickup, nearby-rider matching, maps, and service availability. During a requested or active ride, background location may support progress and safety features when the app is not open. Active tracking should stop when the ride ends or is cancelled. You can control location permission in device settings, but some ride features will not work without it.
5. Sharing
We share only what is needed with the matched customer or rider and with providers that support maps, hosting, storage, messaging, notifications, identity checks, and payments. We may also disclose information when required by law or needed to protect users and the service. We do not sell personal information or share it for third-party marketing.
6. Retention and security
We keep information only as long as needed for the service, safety, disputes, accounting, fraud prevention, and legal obligations. The period depends on the record. We use access controls, encryption in transit, audit records, and operational safeguards, but no system can guarantee absolute security.
7. Your choices and rights
- Review or update profile information in the app.
- Control location, camera, photo, and notification permissions in device settings.
- Request access, correction, or deletion where applicable.
- Delete your account in the app, subject to records we must lawfully retain.
8. Other sites, updates, and contact
This policy does not govern third-party sites or services linked from FataMoto. We may update it when our practices or legal duties change and will provide appropriate notice of material changes.
For privacy requests, email [email protected]. For general help, email [email protected]. We may verify your identity before completing a request. Last updated: 1 September 2026.